Returns Policy

Damaged Items:

Carmel Gift Hampers does their best to ensure every recipient is happy with the gift hamper. We are proud of the presentation and quality of our hampers.

If your hamper arrives damaged, please contact Carmel Gift Hampers on 0459 999 586 or enquiries@carmelgifthampers.com.au

We will organise a replacement or refund, depending on the extent of the damage and how you wish to resolve the issues.

Carmel Gift Hampers will require photos of the damaged items to better understand the extent of the issue.

Any issues will need to be reported to Carmel Gift Hampers within 14 days.

Cancellation or Change of Mind:

Our hampers are usually dispatched on the same day the order is made. If you wish to cancel the order, please contact Carmel Gift Hampers immediately on 0459 999 586.

Orders cannot be cancelled after the hamper has been dispatched.

If an order is amended to a hamper of lower value a refund of the difference in price will be paid back to the original payment method used.